Friday, May 9, 2008

A Ship With Curves!

As they laid the keel of their new ship, dubbed F3 (for Third Generation Freestyle), NCL slowly began to release some pretty unique details of their newest creation. They've been touting to the media and cruise agents that they've thrown away the rule book in cruise ship design, and so far I'd say that if not totally gone, they're definitely making major re-writes.

Of course, the first thing that people think about with a Norwegian Cruise Lines ship is the dining. Freestyle dining is the hallmark of the line. F3 takes that concept to a new level, doing away completely with a "main" dining room. All the restaurants onboard are the smaller (but still plenty large enough to serve all the passengers onboard between them) themed venues.

But where you'll really recognize the physical difference of the ship is in the cabins. Gone are the traditional box shapes we've all come to know so well. Instead, these rooms have some bodacious curves! It's hard to describe, but in suites and balcony cabins, the wall opposite the bed is one big bowed shape. The wall behind the bed is in an undulating wave. Even the sofa is curved. Look to the flooring - the carpeting isn't cut straight, but instead is curved as well!

This non-linear design is becoming very popular in higher-end hotels and boutiques, and actually is easier than you might think to build. Because adjacent cabins are mirrors of one another, fitting together like a jigsaw, two cabins together are actually a box-shaped component and fit nicely in the modular building of a modern cruise ship.

These curved spaces and furnishings - the bed also has rounded edges - actually make for better space allocation, as traffic flows more easily around them. Royal Caribbean and Carnival have had rounded beds for awhile, and though sometimes you feel like the bed is smaller, especially for taller people (something I've not had to contend with), they're actually almost exactly the same size as traditional, rectangular beds. In addition, curved lines are more restful to the eyes and brain. While western societies have traditionally been rectilinear (straight lines), many Asian cultures are more comfortable with curved lines. Think highway vs. garden path. These cabins will take a bit of getting used to, but I'm looking forward to them!

Another divergence from the norm is the way they've designed the bathroom area. Gone is the single box with the commode, sink and shower all together. While NCL had split the commode and shower into separate stalls a few ships ago, they're taking that a step further with this design, placing the commode on one side of the entry door, and the shower on the other! The sink and vanity are actually outside either area, in the cabin itself. It's an interesting concept, but not one which I can pass judgment on until I see it. I do like having the commode separate - that way two people can shower and use the commode at the same time while preserving each's modesty, but the sink in the cabin has me pausing, as does less room in the shower area. I can envision some "oops" moments with the cabin door at the entry to the shower if there's not much room in the shower to get dressed. But I'm sure NCL has thought this through, and the functionality will be much better than the concept on paper. It's one of those "you have to experience it to understand it" things.

Color and light will also play a key role in these new staterooms, with recessed dome lighting and a very comfortable color palette.

Overall, I think this is a great step in cabin design. Like the Celebrity Solstice, I applaud NCL for daring to change the traditional.

Want to see more? The artist renderings can be found at f3.ncl.com.

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Dealing With Electronic Documents

It was inevitable. Electronic documents are becoming the default in the cruise industry. Airlines adopted them years ago (and in fact paper documents are no longer able to be issued for most airlines by travel agencies), and the cruise lines have followed suit. It's long been the case that the printed documents you receive are redundant and unnecessary; several times I have shown up at the pier with nothing other than my confirmation number and passport. That's all you truly need. However, cruisers are attached to their cruise booklets. Unfortunately, most cruise lines are going to break you of that habit soon (though the luxury lines will likely hold on to their upscale presentations awhile longer).

Already, Princess and NCL have gone to 100% electronic documents. Celebrity, Azamara and Royal Caribbean are mostly there. Others are getting close. What does that mean to you?

You will still receive your Shore Excursion booklets by mail after final payment. However, the best source for excursion information pertinent to your particular sailing is found online at the various cruise line websites. There, you can see what is available on YOUR sailing, how many spaces remain, the cost, and go all the way to booking it. You don't have to wait for final payment (which, for some excursions, is too late as they're already full), and in fact even before your sailing shows the specific excursions available, you can download the full brochure - that one you'll receive in the mail later - to your computer.

After final payment, you'll have access to your cruise documents. How that happens varies by cruise line. But in general, either through your log on at the cruise line web site, or through email, you'll be given a link, from which you can print the relevant information. No longer do you need to wait for the cruise lines to send the documents - you can do your "doc dance" whenever you want!

The biggest complaint I hear about electronic documents (aside from the fact they lack some of the "oomph" of the arrival of the old booklets and packets) has to do with luggage tags. Princess and NCL have that solved, sending out the tags with the pre-cruise shore excursion booklets. Royal Caribbean, Celebrity and Azamara don't send them out, leaving you to print them and tape or staple them to you luggage - not the greatest solution.

However, I do have a supply of the sticky luggage tags for the RCI brands, and I'm happy to print up your official tags and send them to you. All you have to do is let me know when your documents are ready to be printed, and I'll go into the system and take care of the tags.

The other thing which my clients miss from the old document packets are the wonderful Cruises Inc. luggage tags - those blue rubbery ones which are virtually indestructible. Never fear - I have those, too! If you have booked with me before, but need more, just let me know! I'm happy to send you some at any time. New clients will automatically get a set before their first cruise booked with me. If you're not yet a client, but would like some of these terrific tags, send me an email and I'll be happy to send you a few!

Of course, if you don't have a way to print out your documents from the online resources, there's no problem for me to print them for you and send them out. (Though I have to wonder how that would be the case if you're reading this blog.) But if there's someone in your family who is unable to print, simply let me know and it's all taken care of.

And as always, if you have any difficulty with the online registration or documents, give me a call - I can walk you through it on the phone, or even fill it in for you while you're on the line, and either print for you, or get you to the point where you can print them yourself.

Electronic documents don't mean the end of service. Service and value are about knowledge and assistance, not a few pieces of paper and how they're delivered. In fact, most of my clients are happier getting their documents much earlier and in their control. It's simply a change in presentation. I do miss those wonderful personalized books and their pouches, but love the convenience in not having to worry about lost documents.

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Thursday, May 8, 2008

Ready? Set? WOW Sale! The Big One!

You read it here first! On Tuesday, May 13, the original (and best) WOW Sale from Royal Caribbean is back. This is the one which makes everyone excited!

Book on May 13 ONLY, and receive up to $200 onboard credit and 50% off your deposit on ANY Royal Caribbean sailing between September 1, 2008 and April 30, 2010!

Here are the details:
  • 3-5 night sailing, $50/cabin onboard credit, $50/person deposit
  • 6-9 night sailing, $100/cabin onboard credit, $125/person deposit
  • 10+ night sailing, $200/cabin onboard credit, $225/person deposit

As before, technically this offer isn't combinable with any other offer, including shareholder benefits, Crown & Anchor benefits (including balcony discounts), Future Cruise Credits or NEXT cruise offers. However, if one of these applies to you, talk with me before the sale ;)

Existing bookings which are cancelled and rebooked are not eligible for these offers. Darn it!

If past WOW sales are any indication, things are going to be crazy on the 13th. If you're interested, give me a call or email me prior to the 13th, and you'll be taken care of even before Royal Caribbean reservations opens!

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Tuesday, May 6, 2008

Princess Expands Past Passenger Early Booking Bonus

Expanding on the program they began with the announcement of the European and Alaska 2009 season, Princess announced that they will continue to offer early booking bonuses of up to a $300/cabin discount. Debuting with summer 2009 itineraries, the savings vary by destination and apply to all cabin categories.

The program is offered to Captain's Circle Members at all membership levels - Gold, Platinum and Elite. For 2009-2010 departures, Europe and Alaska cruises must be booked by September 30, 2008 and all other destinations must be booked by December 31, 2008.

What's especially nice about these discounts is that, even if you later qualify for a different price promotion, such as special savings offers or group discounts, the discount will remain in effect. Once booked, Launch Savings remain in effect, and can be applied to most other subsequent promotions, allowing past passengers to always have the best fares for which they qualify. The savings can be combined with Escape Fares, group rates, regional promotions, and other past passenger discounts.

I've said all along that the best time to book is when the sailings are first released. Princess is helping to reinforce that with a very generous offer!

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Royal Caribbean Releases Mexican Riviera Schedules/Princess Announces Panama Canal Itineraries

Mexican Riviera fans rejoice! Royal Caribbean has finally announced their 2009/2010 schedules for the region!

The biggest news from Royal Caribbean is their Mariner of the Seas 7-night itinerary out of Los Angeles, marking the first time a Voyager-class ship has sailed from the west coast, and the Radiance of the Seas offering 4- and 5-night sailings from San Diego.

Expect to see Princess release their itineraries Mexican Riviera itineraries soon, as today they announced their Panama Canal sailings with some unique offerings, including a shorter 10-night full transit, along with itineraries which include a "Canal Experience" of 2 full days in the canal zone, featuring the full Canal transit plus a day with the ship at anchor at Fuerte Amador, on the Canal's Pacific side.

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NCL Pulls a Switcheroo

After announcing that the Pride of Aloha would be leaving the NCL America fleet and be transferred to Star Cruises (NCL's parent company), which anticipated selling the Aloha, NCL today announced a bit of a switcheroo. Instead of saying goodbye to the Pride of Aloha, she will instead be transferred to NCL, reflagged in the Bahamas with an international crew, and renamed back to her original name, Norwegian Sky.

That's not all the changes for her, either. NCL is going to use her to re-enter the popular 3- and 4-night Bahamas market out of Miami, a market they left back in 2003 due to lack of available ships. This market is one I expect to become more popular in the next year as some feel they need to tighten their belts, not to eliminate vacations, but perhaps scale them back a bit. These shorter cruises make for a great, affordable quick getaway. When she begins service, she will be the newest ship for any line serving these shorter Bahamas itineraries.

It was originally thought that she couldn't serve the new "NCL 2.0" as she had fewer restaurants than the newer ships, but for the shorter market, she can offer the choice that makes NCL so popular, and perhaps introduce more people to the concept.

Of course, during her wetdock prior to introduction in this market, she will be re-fitted with a casino and have other NCL 2.0 enhancements added. However, both her itineraries are fairly port intensive, featuring visits to Nassau and the NCL private island, Castaway Cay, with the 4-night option also visiting Grand Bahama Island, so you might not even notice the casino is there.

Sailings will start on July 14, 2008, and bookings through April, 2009, are currently on sale, starting at $229/person for the 3-night itineraries and $329/person for the 4-night options.

Sailings between July 18-September 26, 2008 have an additional bonus of a "Kids Sail Free" promotion if booked byMay 31, 2008. Call me for details and the fine print.

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Monday, May 5, 2008

Exclusive Royal Caribbean WOW Sale May 6-8!

This year, my parent company and our affiliates were named Royal Caribbean's Partner of the Year. To celebrate that, Royal Caribbean is offering us an EXCLUSIVE 3-day sale this week, May 6-8, with up to $200 off selected sailings! This is huge!

The selected sailings are:
  • Brilliance of the Seas, 7/16; 9/2; 9/26; 11/1; 11/13; 11/25; 12/7 - $200 off
  • Navigator of the Seas, 10/10 and 10/31 - $200 off
  • Legend of the Seas, 6/27; 7/22; 8/16; 9/10; 10/5; 10/30 - $200 off
  • Rhapsody of the Seas, October and November Australia sailings - $200 off
  • Liberty of the Seas, September and October Eastern Caribbean Sailings - $100 off
  • Monarch of the Seas, July, August and September sailings - $50 off
  • Majesty of the Seas, September and October sailings - $50 off
  • Sovereign of the Seas, September and October sailings - $50 off
  • Enchantment of the Seas, September and October sailings - $50 off

If you've been thinking about booking for the fall, now is the time! Give me a call to set up your booking.

By the way, this is in addition to the regular "Dollars Off" we can offer on bookings this month for August through December, 2008 sailings on many different ships. Royal Caribbean is pushing these dates, so NOW is the time to book!

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