The Accidental Medical Tourist

Some trips are just meant to be more memorable. And this one was.

As I planned for Australia and New Zealand, I had it all figured out. A mixture of an amazing cruise on Crystal, land tours hitting spots I’d longed to see and which weren’t included in the cruise itinerary. Big adventure combined with total indulgence. My article on a day of bungee jumping followed by an evening of complete pampering at one of Conde Nast’s top 10 spas in the world was already sketched out in my mind. Two days of wine touring in some of the best wine regions in the world. Maori culture. Snorkeling with whale sharks and dolphins. And penguins too! A heap of new knowledge with which to help my clients. Plus a visit with my best friend. Who wouldn’t be excited?

It didn’t work out that way.

Instead, I got a reminder about how things can change. And practice in dealing with some of the worst that can be thrown at a traveler. Coping my way through it all on my own. Where was my travel agent when I needed her? In all honesty, even with all the resources I had at my disposal, I can’t imagine going through everything without an agent on my side. Even if that agent had to be me.

I thought of and tried out a lot of potential titles for this article. When bad things happen to good travel agents? Nope, that’s a bit too conceited. Up in the air and down under? Cute, but not right.

The Accidental Medical Tourist. Yes, that’s the one. Medical tourism is a huge market and growing every year. I just didn’t expect to be included in those numbers. Not now. Not without coming home looking “rested” or at least nipped and tucked.

My long time readers and clients will know that I’m a huge proponent of travel insurance for a number of reasons many of which are due to personal experience. Heading down to South America a couple years ago, a flight got cancelled and I had to be put up for 24 hours and re-arrange the schedule. Before that, in China, I’d contracted pneumonia and bronchitis, ended up on IV antibiotics in Beijing and had to stay over several extra days until ready to fly. Along with other assorted personal travel glitches. Not to mention everything from noro incidents, hurricanes, missed port calls with cancelled excursions, and family emergencies which my clients have faced. Now I have yet another reason to help those on the fence about trip insurance realize it really is an important part of travel for everyone.

For years, I’ve talked with my clients facing long plane rides about strategies to make it safer and easier on them. Limit alcohol and caffeine. Drink lots of water. Move around as much as possible. Choose airlines with as much leg room as you can. Upgrades using points as the best use of all those accumulated miles in your account if you can. Purel everything. And so forth. I’ve personally flown the two longest non-stop flights in the world (Los Angeles to Singapore and Singapore to Newark)… four times. I think of a Transatlantic flight as only one good James Patterson novel in length. So you think I’d be fine on a routine flight from San Francisco to Sydney, especially with a lay-flat business class seat, right?

Wrong.

Long story very short, when I arrived in Sydney and deplaned, I couldn’t breathe. Had a hint of something not quite right on the plane, but it became painfully clear (pardon the pun) when I exited the plane and started walking to immigration. Was taken on a gurney by paramedics straight from the luggage hall in Sydney International to the closest hospital, exiting out through the back halls of customs with a personal customs officer as my escort. It was definitely one way to get around the sometimes onerous agricultural inspections in Australia. But I wouldn’t recommend it.

As you may have guessed, I had developed blood clots in my lungs on the flight. Both lungs. Probably caused by deep vein thrombosis (DVT) in my legs or pelvis, but no way to know for sure. Perhaps I didn’t move around enough (I was sleeping very soundly) or wasn’t fully hydrated. Could even be a genetic predisposition to which we were previously unaware. Maybe just one of those things we’ll never know. Regardless, there I was, in the hospital. Alone. In a foreign country where they speak a form of English. Thankfully.

This all happened two days after the health care vote in the US. Let’s say treading the mine field of questions asked by the medical professionals who were responsible for my care that first day may have been one of the most difficult parts of the experience. Combine that with the hospital ward to which I was admitted which wasn’t sex-segregated and a young Indian “gentleman” who leered at me across the room from his hospital bed every time his mother left the room, and that first day was rather interesting.

I had unintentionally become a medical tourist in a foreign hospital. Most medical tourism these days is well planned, quite comfortable, and to save money over similar procedures in the US. Not me. I had to do things the hard way.

So, being all alone as the solo traveler I usually am, who did I call when I first obtained my diagnosis and was admitted? Did I call family? My closest friend who happens to live in Australia? Of course not. I called my trip insurer. And then emailed them quite a lot while they coordinated my care, discharge, changes in plans and eventual evacuation back home when I was finally cleared to fly again. Oh do I love unlimited Blackberry international email! Not to mention Skype!

I have to thank all the individuals who helped make this incident more bearable. The medical staff at both the public and private hospitals were fantastic. The ER physician in particular who wouldn’t give up without a clear diagnosis was amazing. The thoracic physician and his assistant whose descriptions of A Midsummer Night’s Dream almost made up for missing it at the Sydney Opera House. Jean-Philippe, the General Manager of the Sydney Harbour Marriott who, when he learned I had just been discharged from the hospital, brought me slippers and a gift of lovely bath toiletries so I’d feel more comfortable during my stay at his hotel. The wonderful doctor and nurses on Crystal Symphony who brightened my cruise every day at 5P when I’d visit. Roland, Josef and Bart made everything happen and be memorable in the incomparable Crystal way. Of course my new friends from the Avenue Saloon, Sushi Bar and Vintage Room who kept me laughing and sane throughout, and whom I now miss terribly. And Kristin, who though she was on the other side of the continent, listened every time I had an emotional break down and whom I know would have been at my side if I’d really needed her.

But the good memories and experiences wouldn’t have happened if it weren’t for my trip insurance. While yes there were times when I had to navigate the bureaucracy of it all, just like everyone, they still made it work all the while making sure to keep me safe and monitored. I wasn’t alone. They watched out for me.

Of all the scenarios involving pulmonary emboli, I was extremely lucky. I know one of my 9 lives is gone forever. I’m thankful to be here.

So for those who think they can travel without insurance, think again. This or other medical events can happen to anyone. At any time. On a 14 hour Transpacific flight in business class or a 2-hour hop on Southwest to Ft. Lauderdale. In the car driving to the port. Or to your favorite Aunt Betty at home when you’re on a cruise in St. Thomas. My primary insurance is picking up much of the medical costs, but the trip insurance is covering the tens of thousands of dollars in evacuation expenses to get me home, my considerable deductable, the housing in Sydney while I recuperated, the upgrade to a private hospital and other uncovered medical items, the cancelled flights, excursions and other plans, and the dozens of other miscellanea.

I won’t be flying for awhile. But I’m home, recovering, and financially no worse for wear. I have memories which will last me a lifetime. Just very different ones from what was planned. Unlike William Hurt in “The Accidental Tourist” I embrace all the unknowns about travel. I’m always the enthusiastic traveler. As The Accidental Medical Tourist in my own life story, I found the joy in the situation and what unfolded. Not the trip I planned. But probably even more memorable in many ways. I was free to enjoy what could be achieved on this trip thanks to trip insurance. Be an explorer, but be covered.

Yes, I did get a lot of new information about Australia and New Zealand. I know Sydney far better than I’d planned (which is a very good thing). I did get to most of the ports and tasted the wine (and chocolate!), even if it wasn’t as much as I’d hoped. I learned more about what my clients who are physically challenged face on a cruise and can now better guide them in these areas. Because I went at a slower pace in ports, I got to talk more with people even as I “did” less. So I ended up learning even more in unexpected places. A successful trip for any travel agent I’d have to say. And even a success for this adventurous traveler.

I can’t wait to go back and do all those planned activities and experiences I missed. And I will. I can because I had trip insurance.

Maybe now since I’ve already been a medical tourist, I should investigate the nip and tuck in Singapore next time I head out that way… Nah. Not quite yet at least. Ask me again in 10 years.

Regent Reduces Single Supplement!

Regent Seven Seas Cruises has today announced a program of reduced single supplements on many of their 2010 sailings! Offering supplements of 30-50% on selected sailings on both the Seven Seas Voyager and Seven Seas Mariner, this represents an exceptional value for solos looking for a relaxed experience on a true luxury line.

Regent offers all-inclusive pricing, encompassing gratuities, wine and alcohol with lunch and dinner along with a bar set up of your choice in your suite, bottled water and soda, and for 2010, also includes free air and unlimited excursions of your choice!

I've long held that luxury lines many times are the most solo-friendly, and Regent (along with Crystal) are working hard this year to prove me correct! If you're looking to move up into luxury cruising, call me toll-free at 888-SAIL-123 (888-724-5123) or email me at amber@cruiseresource.com for a personal consultation and quote. Remember, I hold the exclusive Luxury Cruise Specialist designation from CLIA, so I can help you navigate the choices between lines.

Spa Lover? Here are the Top 5 Indulgences and Innovations

We've just named our top 5 spa indulgences and innovations at sea for 2009:

Most Extensive Fitness Program: Lotus Spa, Princess Cruises. The Lotus Spa onboard Princess ships offers a fitness program focused on three vital components of balanced health called Core.Balance.Strength. Each component has corresponding classes. Princess also invites passengers to virtually participate in the Tour de France. Through a partnership with LiveStrong, the Lance Armstrong Foundation, cruisers can try the Tour de Spin program at Lotus Spa. Participants receive one of the foundation’s yellow wristbands, and all proceeds from Tour de Spin benefit LiveStrong.

Best New Luxury Spa Concept: The Spa at Silversea. Silversea Cruises has launched a new ultra-luxury spa concept throughout its fleet. The Spa at Silversea features treatments and rituals designed to offer a personalized experience focused on the guest’s individual needs. The Spa includes contemporary décor, Elemis aromatherapy products, dry and steam saunas, a beauty and hair salon, and a fitness center and aerobics studio equipped with circuit weights, treadmills, cardiovascular equipment, stair climbers, rowing machines, stationary bicycles, fit balls, step blocks and yoga mats. Silversea also offers a variety of treatments and fitness programs. For example, travelers can participate in a body age assessment that tests body fat, cardiovascular health, strength and flexibility against the guest’s actual chronological age. Based on the results, The Spa’s personal trainers will design a lifestyle program for the guest once they return home. The Spa also has incorporated specialty grooming services, including facials and barbering services.

Most Unique Spa Cabins: Costa Luminosa. The Samsara Spa onboard Costa Luminosa spans two decks and offers ocean views from the 23,000-square-foot facility. The line’s spa cabins and suites offer direct access to the spa via a private elevator and stairs. These accommodations feature flat-screen TVs, Elemis bath accessories, unlimited access to the spa, two complimentary fitness or meditation classes, a personalized wellness consultation, two treatments, two sessions in the solarium and an invitation to a spa tea ceremony.

Best Full-Day Spa Experience: Seabourn’s The Spa Villas. The Seabourn Odyssey’s Spa at Seabourn is more than 11,400 square feet on two decks. The Spa aboard Odyssey offers two private, canopied Spa Villas on Deck 10. Couples and small groups can reserve a villa for the day. Each villa features a soaking tub, private treatment table, double-sized sun bed, plush lounging and dining furniture, and a private sun terrace. Treatments available in The Spa Villas include European and Asian techniques such as Thai massage. The Spa’s gymnasium has top-flight equipment and amenities, from rowers and treadmills to free weights. A fitness studio offers a new Kinesis Wall for full-body workouts on a sophisticated cable-and-pulley system.

Best New Contemporary Spa Concept: Carnival Splendor’s Cloud 9 Spa. Spanning the forward portion of two decks with picture windows, Carnival Splendor’s new Cloud 9 Spa offers nearly 70 exclusive spa staterooms and suites accessible via private elevator. Cloud 9 Spa boasts 17 private treatment rooms, two VIP couples treatment rooms, a beauty salon, a separate men’s grooming area and an Asian-inspired post-treatment area. A full gymnasium features workout areas and Lifecycle equipment, with treadmills, weight training equipment, stair climbers and rowing machines. Highlights of Cloud 9 Spa’s treatment menu are Asian, Middle Eastern and European massages, teeth-whitening services and mani/pedi combinations. The thalassotherapy pool is covered by a glass dome and features heated ionized water and pulsating water jets. Adjacent to the thalassotherapy pool is a thermal suite of four climate-controlled rooms with varying degrees of warmth and coolness.

Alaska Savings on Holland America

A number of factors have contributed to 2009 being the "Perfect Storm" for amazing prices in Alaska: lots of ships, lowered demand, high taxes and a market which has experienced a large number of new cruisers the past few years, making it a "mature" (rather than growing) destination. There have been many exceptional fares on all lines, and it's actually getting quite difficult to find inventory (especially balconies) for late summer sailings.

But cruises out of Vancouver are the exception. Most people sailing round-trip have been specifying Seattle to me, because of the lowered air costs. Because of this, it's very difficult to find inventory on Seattle round-trip sailings right now (though some does exist if you're not picky as to date or type of accommodation). But many sailings from Vancouver have much better availability, and fares to match.

The latest round of promotions comes from Holland America, for their Vancouver Round Trip sailings along with much less often discounted cruise tours! Up to 50% off selected sailings! Insides start at just $599, and balconies at $1,099, and cruisetours from $999 for a 14-night package!

Holland America Up to 50% off Alaska Cruises and Cruise Tours

Holland America, along with Princess, has been sailing in Alaska longer than any other of the large lines, and they do a great job at it. You'll find the average age on HAL ships in Alaska to be lower than it is in the Caribbean (surprise), mostly because of all the multi-generational families which come onboard. They have excellent naturalists, and good port times and itineraries. I highly recommend these sailings. I spent much of my youth growing up in Alaska, so am happy to help you navigate the options to find the right cruise for you.

Next year, there will be significantly fewer ships sailing the Alaska waters. I guarantee you will never see prices like this again with so many options. If you've been thinking about Alaska, STOP THINKING AND BOOK NOW!

When to Book Your Cruise

This article is the first in a planned series of three. It was first published in my newsletter a couple weeks ago for my subscribers, but wanted to republish it here for everyone. The second article, Choosing an Agent: Is Your Cruise Paid For? will be posted on Sunday, November 23. The final installment, How to Compare Prices, will be your "Cyber Monday" post on Monday, December 1. These three articles together are designed to help you navigate the changing pricing and dynamics in the cruise industry, make the most of your money, and feel comfortable with the agent and cruise you select.

Do be aware that since this was originally written for my clients, I do have a bit of advocacy for my services in here. And of course I do hope that you'll give me an opportunity to book your cruise, but most of all, I want to provide the information to help you.

Cruise prices are dropping to levels not seen since just after 9/11, but how can you ensure you'll get the best pricing AND go when you want on the ship you want?

With cruise lines seemingly reducing their fares daily, and for sailings farther and farther in the future, it's time to take a different approach to obtaining your best fare. This article is designed to help you strategize depending on your individual needs, cruise line preference, and time of year you want to sail.

During "typical" market conditions, cruise lines try to offer their best fares up front, to entice people to book early, so they know what revenue they can depend upon. Booking cycles for cruises in places like Alaska and Europe often are 6 months or longer in advance.

However, while people are still cruising now since they understand the value in a cruise vacation, they're booking much closer in, as fears of what tomorrow may bring and long-term financial budgeting are being affected by market conditions.

This raises the question of "when should I book my cruise?" I wish it was a simple answer, but it varies by cruise line, time of year and how flexible you can be. In addition, there's an added component for solo occupancy cruisers. I'll address both booking for couples/families and solos in this article.

In general, I'm usually going to recommend booking as early as possible, to lock in prices to protect yourself from future fare increases (and there are sailings going up in price, even after early reductions), but also to obtain the most favorable cabin selection. However, some lines make this easier to stomach than others with regard to future fare reductions. For solos, this is especially the case on Princess and Holland America, as their reduced single supplements in insides and oceanviews are often removed as you get closer to sailing date.

If you must take your vacation at a certain time, due to work or other considerations, then that's another time to book early, but perhaps to book a line which is more open to fare reductions, even after final payment, such as Royal Caribbean or Celebrity.

If you are booking something with more exotic air, such as Europe, Australia or South America, booking earlier gives you the ability to fare shop on your airfare, or better chances of obtaining those elusive frequent flyer awards.

However, if you can travel on short notice, such as 6 weeks or less, then booking late can reap some amazing values.

If you are looking to cruise during slower periods of the year, rates often start off low, but experienced cruisers have discovered these "bargain" periods, so they can sell out quickly. If there are last-minute specials in these time periods, though, they can be spectacular. These low seasons are fall (September through December 15, excluding Thanksgiving), January up through the first two weeks of February, and the period after Easter/Spring Break, but before Memorial Day.

Below, I've summarized the 6 mainstream cruise lines, with their fare reduction policies, last-minute specials, general recommendations and if cruising solo how their single supplement may affect your decision:

Carnival: Reduced single supplement only in Category 1A for almost every sailing. Fare reductions up to final payment, though certain promotions are new bookings only. After final payment, fare reductions/upgrades/onboard credit sometimes are able to be negotiated. Last minute "Pack and Go" fare sales for sailings within 6 weeks. Recommendation: If you want a Category 1A, book early, as they do sell out. If you are flexible as to date, ship and itinerary, waiting for a Pack and Go fare can reap rewards. But in general with Carnival, book when you're comfortable, and watch for reductions. Overall good for early bookings.

Celebrity: One of the most generous (with Royal Caribbean) on fare reductions. Reductions are allowed all the way to sailing date, with the exception of special sales such as Happy Hour (or similar) events restricted to new bookings only. Reduced single supplements scattered throughout their sailings and cabin categories, often tied to special eligibility such as senior, resident or military. Recommendation: If you want a particular ship/sailing date, feel comfortable booking early, but before you make final payment we can look at how likely the ship is to go on "Happy Hour." One of the two best lines in my mind if you need to book early, yet still feel comfortable that you'll receive the benefit of future fare reductions. If you're flexible on date, ship and itinerary, their weekly "Happy Hour/Xciting Deals" sales are the best deals in the business, and often combine reduced single supplements with the dramatically reduced sale fare.

Holland America: Reduced single supplement standard for insides and oceanviews. Fare reductions permitted almost universally until final payment. After final payment, almost never given, as the fare has to be more than 10% savings off your current rate to be given a refund, plus the fare must not be for new bookings only. In reality, most fare reductions after final payment are "flash" fares which are new bookings only, and usually at 200% single supplement in all categories. Recommendation: If you are sailing solo, looking for specific cabins (such as mid-ship balconies) or wanting mini-suites or above, and especially for balcony cabins or above on Alaska cruises, book early and watch the fares until final payment. For all others, if you can see a lot of availability on your selected ship, and you aren't picky on your cabin, waiting for last-minute flash fares can pay off, especially with reductions in inside and oceanview cabins.

Norwegian Cruise Line: Very stingy on reduced single supplement, and even stingier in giving me notice of a reduced supplement. Does frequently reduce fares overall. Also runs frequent special events which offer booking bonuses such as onboard credit. After final payment, much more difficult to obtain fare reductions, but can be done in the majority of instances. Recommendation: Book early, but if you are booking early, wait for one of their special event promotions so you can get the onboard credit offers or other benefits. No matter when you book, actively watch pricing for applicable fare reductions or upgrade potentials at the same price. Overall good for early bookings

Princess: Reduced single supplement standard for insides and oceanviews. Fare reductions permitted almost universally until final payment. After final payment, almost never given. In reality, most fare reductions after final payment are "flash" fares which are new bookings only and usually at 200% single supplement in all categories. Recommendation: If you are sailing solo, looking for specific cabins (such as aft balconies, somewhat midship oceanviews or the elusive non-obstructed obstructed view oceanviews), suites, or especially for Alaska cruises in balcony or above, book early and watch the fares until final payment. For all others, if you can see a lot of availability on your selected ship, and you aren't picky on your cabin, waiting for flash fares can pay off, especially with reductions in insides and oceanviews.

Royal Caribbean: One of the most generous (with sister line Celebrity) on fare reductions. Reductions are allowed all the way to sailing date, with the exception of special sales such as Happy Hour or WOW Sales (or similar) events restricted to new bookings only. Reduced single supplements scattered throughout their sailings and cabin categories, often tied to special eligibility such as senior, resident or military, and most frequent on shorter sailings. Recommendation: If you want a particular ship/sailing date, feel comfortable booking early, but we can look at how likely the ship is to go on "Happy Hour" at final payment. One of the two best lines in my mind if you need to book early, yet still feel comfortable that you'll receive the benefit of future fare reductions. If you're flexible on date, ship and itinerary, their weekly "Happy Hour/Sales Event Deals" sales are the best deals in the business, and often combine reduced single supplements with the dramatically reduced sale fare.

Luxury and specialty lines: Some lines, such as Crystal, are taking the lead in guaranteeing that the price you pay will be the lowest applicable, even after you book. If Crystal lowers the price on your sailing, they will automatically reduce the price on your booking. Nice!

In general, the luxury lines' passengers haven't changed their habits as much as the mainstream lines, but I am seeing more air included offers and some late-season European specials.

Other specialty lines, such as river cruise lines, are feeling the pinch of the international air fare hikes, and in general are seeing close-in fare sales, sometimes combined with reduced air specials. One exception to this, however, are specialty seasons, such as the springtime "Tulip and Daffodil" sailings in Amsterdam.

For solo occupancy rates on luxury and special lines, such as river cruises, you often do need to book extremely early, though a recent slew of no single supplement offers have been forthcoming in the past few weeks. Lines such as Viking River Cruises will only sell a few cabins at a reduced supplement, then all others are automatically at 200%. There are occasional last-minute solo occupancy fare reductions with luxury lines, especially Crystal, or with expeditionary lines, but overall best bet here is to book early for solos.

And in case you weren't aware, my policy is to pass along all applicable fare reductions to my clients. I do not charge any type of service fees for fare reductions, or any other changes, including cancellations, prior to final payment. I invite my clients to partner with me to find the fare reductions, so we can be sure to catch them, but as long as the cruise line will allow the reduction (even if I have to fight for it), I pass the savings along to you. I want you to book when it's right for you without worrying about incurring fees later if fares go down or if you want to upgrade/downgrade or even change a cabin location or cancel prior to final payment.

Yes, figuring out pricing and strategy is a little confusing. Rest assured that I keep on top of the trends with all the lines, their policies and how pricing and occupancy levels are changing. There's no one right recommendation for everyone, but that's where a professional, full-time cruise specialist travel agent is your best friend. Especially one who is an expert at ferreting out reduced single supplements. Give me a call or email me and we'll work together to determine the right strategy for your situation.

No Single Supplement on Lindblad Expedition Itinerary!

Just announced! For all my solo occupancy clients, Lindblad Expeditions, the leader in expeditionary cruising and travel, is offering NO SINGLE SUPPLEMENT for their February 11, 2009 Cape Horn to the Cape of Good Hope Voyage! This sailing explores South America, Antarctica and South Africa. In addition, this is an Aspen Institute sailing, offering further enrichment lectures onboard.

The itinerary is:

• Day 1-2 - U.S./Fly overnight to Santiago, Chile
• Day 3 - Santiago/Ushuaia, Argentina/Embark
• Day 4 - At Sea
• Day 5-9 - Antarctica
• Day 10 - South Orkney Island
• Day 11 -At Sea
• Day 12-15 - South Georgia
• Day 16-19 - Sail the Southern Atlantic
• Day 20-21 - Tristan da Cunha/Nightingale Island
• Day 22-25 - At Sea
• Day 26 - Cape Town, South Africa/Disembark/Overnight Hotel
• Day 27-28 - Cape Town/Home

This is a true expedition sailing, including the famous Lindblad landings in Antarctica.

Lindblad describes this sailing as:

Extraordinary and unusual, an expedition from Cape to Cape has been the challenge and dream of many sailors and explorers. Colorful milestones line our route on this epic voyage from Cape Horn, at the tip of South America, to the Cape of Good Hope in South Africa. Explore the wildlife and icebergs of Antarctica and South Georgia, with its vast king penguins colonies. Visit the remote outpost of Tristan da Cunha — one of the least accessible, least visited and most dreamed-of places anywhere — before ending in lively Cape Town. You explore the Antarctic in prime season, mid-February, accompanied by the best Ice Team on earth. We always change course for wildlife sightings — and our Zodiacs, kayaks and an Undersea Specialist help us understand these remote lands.

ASPEN INSTITUTE SEMINAR. Lindblad has arranged for The Aspen Institute to conduct a customized on-board seminar to explore the ideas and issues that impact this region of the world. For almost 60 years, The Aspen Institute has brought together diverse groups of people to learn from each other and from the great thinkers of the world. In an environment conducive to reflecting and dialogue, guests may participate (if they wish) to wrestle with fundamental questions about the nature of life, society and the environment.

Book by November 30 to receive the no single supplement offer. Oh, did I mention that there's also free air (coach) included as well if you book by November 30? Interested? Then call or email me immediately! 888-SAIL-123 (888-724-5123) or amber@cruiseresource.com.

Good News on Trip Insurance!

My clients know that I've long recommended independent insurance rather than purchasing through the travel supplier - better coverage, lower cost, additional protection. However, the standard policy my company offered, a specifically-negotiated policy with TravelGuard, still had some purchase restrictions if you needed pre-existing coverage. I'm happy to announce that's no longer the case!

TravelGuard has long been my preferred supplier, even though I do represent other companies as well. I personally think that their top-rated traveler's assistance is the best in the business. I've liked the policy we had negotiated, but now I love it. As of this past Monday, you no longer need to purchase the insurance at time of booking (or shortly thereafter) in order to cover pre-existing conditions. You can now have pre-existing conditions waived as long as you purchase the insurance by the time of final payment!

While I still recommend purchasing the insurance when you incur your first non-refundable charge (such as purchasing your flight reservations), this gives passengers more flexibility in budgeting and paying for your cruise. You've always been able to schedule when you make payments for your cruise prior to final payment, now you can budget in and schedule your trip insurance purchase as well.

Remember, this provision is not offered in TravelGuard's other policies. It is specific to the policy my company has negotiated. It's one more way that we work to provide more benefit to you, a higher level of service, and the reason I'm affiliated with this particular company.

As always, we will discuss your specific needs, as sometimes a different policy may be better for your individual situation. But I have to say, this standard policy is going to cover most cruisers' needs quite well. I'm thrilled!

Holland America Extends WLCN Offers, Too!

Based on extremely robust sales (believe me, they're busy - I've been on hold with them for long durations this afternoon), Holland America has decided to extend out their World's Largest Cruise Night promotions through Sunday, October 19! This gives you a couple more days to consider their 12 pages of promotions (Holland America WLCN Savings), and give me a call or email to book.

World's Largest Cruise Night Update

Royal Caribbean has just announced they're extending their World's Largest Cruise Night offers through Friday, October 17. This is terrific news! Check out the offers (in the post below), and give me a call or email me to take advantage of the savings!

Last Chance for Antarctica Group!

Not to interrupt discussion of Galapagos, but the "Not Quite Live from the Galapagos" blog has led several of you to ask once again about Antarctica. (That blog can be found at Live from the Star Princess Antarctica). For those of you still considering it, the ship is almost sold out for my escorted January 17, 2009 group. As of this moment, there is one mini-suite, one balcony and a handful of inside cabins remaining.

Join me as I return this year to Antarctica, the wonders of the Falkland Islands (including King Penguins), and South America, with an optional trip up to Iguazu Falls.

If you're interested, give me a call NOW at 303-690-8937 or toll-free at 888-SAIL-123 (888-724-5123).

Dealing With Electronic Documents

It was inevitable. Electronic documents are becoming the default in the cruise industry. Airlines adopted them years ago (and in fact paper documents are no longer able to be issued for most airlines by travel agencies), and the cruise lines have followed suit. It's long been the case that the printed documents you receive are redundant and unnecessary; several times I have shown up at the pier with nothing other than my confirmation number and passport. That's all you truly need. However, cruisers are attached to their cruise booklets. Unfortunately, most cruise lines are going to break you of that habit soon (though the luxury lines will likely hold on to their upscale presentations awhile longer).

Already, Princess and NCL have gone to 100% electronic documents. Celebrity, Azamara and Royal Caribbean are mostly there. Others are getting close. What does that mean to you?

You will still receive your Shore Excursion booklets by mail after final payment. However, the best source for excursion information pertinent to your particular sailing is found online at the various cruise line websites. There, you can see what is available on YOUR sailing, how many spaces remain, the cost, and go all the way to booking it. You don't have to wait for final payment (which, for some excursions, is too late as they're already full), and in fact even before your sailing shows the specific excursions available, you can download the full brochure - that one you'll receive in the mail later - to your computer.

After final payment, you'll have access to your cruise documents. How that happens varies by cruise line. But in general, either through your log on at the cruise line web site, or through email, you'll be given a link, from which you can print the relevant information. No longer do you need to wait for the cruise lines to send the documents - you can do your "doc dance" whenever you want!

The biggest complaint I hear about electronic documents (aside from the fact they lack some of the "oomph" of the arrival of the old booklets and packets) has to do with luggage tags. Princess and NCL have that solved, sending out the tags with the pre-cruise shore excursion booklets. Royal Caribbean, Celebrity and Azamara don't send them out, leaving you to print them and tape or staple them to you luggage - not the greatest solution.

However, I do have a supply of the sticky luggage tags for the RCI brands, and I'm happy to print up your official tags and send them to you. All you have to do is let me know when your documents are ready to be printed, and I'll go into the system and take care of the tags.

The other thing which my clients miss from the old document packets are the wonderful Cruises Inc. luggage tags - those blue rubbery ones which are virtually indestructible. Never fear - I have those, too! If you have booked with me before, but need more, just let me know! I'm happy to send you some at any time. New clients will automatically get a set before their first cruise booked with me. If you're not yet a client, but would like some of these terrific tags, send me an email and I'll be happy to send you a few!

Of course, if you don't have a way to print out your documents from the online resources, there's no problem for me to print them for you and send them out. (Though I have to wonder how that would be the case if you're reading this blog.) But if there's someone in your family who is unable to print, simply let me know and it's all taken care of.

And as always, if you have any difficulty with the online registration or documents, give me a call - I can walk you through it on the phone, or even fill it in for you while you're on the line, and either print for you, or get you to the point where you can print them yourself.

Electronic documents don't mean the end of service. Service and value are about knowledge and assistance, not a few pieces of paper and how they're delivered. In fact, most of my clients are happier getting their documents much earlier and in their control. It's simply a change in presentation. I do miss those wonderful personalized books and their pouches, but love the convenience in not having to worry about lost documents.

Expedition Adventures in True Luxury

Taking one more step toward offering their new expedition product, Silversea Cruises has announced they will name their new expedition ship HSH Prince Albert II, in tribute to HSH Prince Albert of Monaco. The ship is the former World Discoverer II, and is currently undergoing extensive renovation, both interior and exterior, to bring the ship to Silversea's exacting standards of luxury. But don't be misled - this isn't a ship for soft expedition cruising. They are anticipating full expedition-style landings for sophisticated travelers who want to experience both luxury and pampering onboard, but exploration and adventure ashore.

The Lloyd's Register A1A ice-rated vessel is purpose-built for expedition cruising and is undergoing an extensive multimillion-dollar renovation at the Fincantieri shipyard in Trieste, Italy. The refurbishment will include exterior design modifications, technological enhancements and a comprehensive upgrade of all guest accommodations and public spaces. The ship is also being outfitted with a new fleet of eight Zodiac boats with low-emission engines. The HSH Prince Albert II will be equipped with satellite communication systems for bow-to-stern wireless Internet access and cellular phone service with guests' own cell phones. All suites and staterooms will feature flat-screen monitors offering interactive TV and video options. In the ship's lounges, the latest audio-visual equipment, complete with high-definition video screens, will display lectures by the expedition and lecture staff as well as visiting destination experts.

In a related development, the company named Conrad Combrink as Silversea's director of expeditions, with responsibility for developing the ship's itinerary and programs. He will also oversee the recruitment of expedition staff and lecturers. Combrink's career of over 10 years in expedition cruising includes serving as expedition leader on World Discoverer I and II. The Prince Albert II's inaugural season features voyages of 10 to 21 days focusing on polar adventures. Sailing first to the Arctic Circle, Svalbard, Iceland and Greenland for the summer, the ship will reposition to South America and Antarctica for autumn and winter voyages. From mid-August to November, HSH Prince Albert II will journey from the east coast of North America through the Panama Canal to Los Angeles before heading south to Ushuaia. Along this special repositioning route are opportunities to explore the Sea of Cortez (with an extension to Copper Canyon), the Falklands and South Georgia Island. Pricing starts at $3,867 per person, double occupancy, and includes shore excursions as well as Silversea's all-inclusive amenities. After the ship's refit, the ice-class vessel will carry 132 guests in 66 ocean-view accommodations, many featuring private verandas. Staterooms and suites range in size from 180 to over 600 square feet. Eighteen suites will each be more than 400 square feet. Other features include a single-seating main dining room, a library with computers and Internet access, a boutique, a beauty salon, a fitness center, a full-service spa and two Jacuzzi pools. The ship will also have several lounges, including a cigar lounge like the Humidor on the line's other ships.

Staterooms will go on sale on Feb. 29. Interested? So am I! Contact me for more details and to book this remarkable adventure!

Suit Filed Alleging Price Fixing

One week after the Florida Attorney General's office announced that it was looking into improper disclosure of fuel surcharges by several cruise lines, a New York man has filed a class action lawsuit alleging price fixing and collusion. He claims that the fact all the lines have added fuel surcharges indicates they were improperly acting together.

While I do expect the retroactive nature of some of the fuel surcharges to be seriously considered as perhaps improper by the courts (and some of those cases have been filed, in addition to the Florida investigation), I don't think this particular legal theory and class action suit will go too far forward. The cruise industry is much of a follow the leader type industry. Often, they'll wait for one line to take the first step, then follow behind. Airlines have done this for years with price hikes, fuel surcharges and the like, and it's been deemed perfectly proper.

With no more evidence than simply the fact the fuel surcharges were all announced and implemented within a few days of one another, this suit probably won't prevail.

Florida Attorney General Investigates Fuel Surcharges

In a move I'm surprised took so long, the Florida Attorney General's office has announced they are investigating whether the fuel surcharges imposed on existing bookings for sailings after February 1 violate the 1997 settlement with the cruise lines regarding fees and taxes.

The 1997 state settlement arose from accusations of misleading advertising on "port charges" that included additional fees to cover the cost of fuel, fresh water and wages. Travelers complained that they didn't realize the fees were not included in the advertised cruise price.

Several cruise lines, including Carnival and Royal Caribbean, agreed not to put extra charges on their bills unless they were for taxes or government fees.

The Florida Attorney General's office is reviewing these fees after receiving more than 150 complaints by consumers who feel the surcharge, made after they'd already made their bookings, were not adequately disclosed as required by the settlement.

While there's no question that the cruise lines are feeling the bite from increased fuel charges, the issues is the retroactive nature of this surcharge on existing bookings. Alone among the "major" cruise lines, NCL only imposed the surcharge on new bookings made after they announced the surcharge, a move I applauded at the time and continue to feel was the most fair way to address the issue.

I'll continue to watch this issue and report on any developments. In reality, this will probably be something we'll still be talking about a couple years from now.

Earlier Check-In Going Industry-Wide

I've received information that the changes implemented last week by
NCL, requiring check-in at least 2 hours before sailing, are soon to
be going industry-wide for all lines and ships departing from the
US. This is mandated by changes mandated by US Customs and Border
Protection requiring transmission of the complete manifest at least
60 minutes before sailing. In order to have all passengers processed
by this deadline, arrival at the pier no later than 2 hours prior to
sailing will become necessary.

This rule is slated to go into effect on February 19, 2008.

If you have flights which might put you to the port within this
2-hour window, NOW is the time to contact them and see if they can
reschedule you. There's no guarantee they will, but many times with
this type of change, they may be understanding and waive change fees.

More information will be forthcoming over the next few weeks as this
rule comes closer to implementation, but as always, I wanted to get
you the information as soon as possible so you can make decisions and
changes if need be.

Who Says Hurricane Season Is the Worst for Missed Ports?

Conventional wisdom in cruising is that you should be very careful of booking in hurricane season, as you may end up with missed ports due to weather. Most experienced cruisers know that at least during the peak of the season you may have to be flexible with your plans.

Outside that traditional season, however, many people don't think much about the potential they'll be skipping ports due to adverse weather conditions - at least not ports where you actually dock rather than tender. This last week proves that you always have to take that into consideration.

Rough seas in the Caribbean this week forced some cruise ships to divert from their regularly scheduled port calls. A cold front that stirred up a choppy sea caused two Carnival ships to miss calls Thursday at Ocho Rios in Jamaica. Carnival Liberty and Carnival Imagination had to bypass the port and continue on with a day at sea. Two ships, Carnival Victory and Coral Princess, are scheduled to dock at Ocho Rios on Friday, I'm uncertain at this time if they were able to make it.

I'm a big advocate of booking excursions on your own if you're a confident traveler. However, this reminds us that when you do book outside the cruise line, be sure you know the vendor's cancellation policies if the ship is unable to make it into port.

It also reinforces the point that, while itinerary is a part of why you choose a particular cruise, you also should make sure the ship itself is one which fits your style and preferences - you might be spending more time aboard than you expected!

Trio of Queens in New York

The three Cunard Queens, QM2, QE2 and QV, will all be meeting in New York on January 13. According to Cunard, this will be the first, and only, meeting of all three since the QE2 is retiring at the end of the year. It's a unique opportunity, as this is the first time in Cunard's history they've had 3 Queens sailing at one time.

Scheduled for departure at 6:30PM, Queen Mary 2 will depart her winter home at Brooklyn Cruise Terminal, Queen Elizabeth 2 will leave from Pier 92 of the Manhattan Cruise Terminal and Queen Victoria from Pier 88 also in Manhattan. The three regal ladies will then rendezvous and sail by the Statue of Liberty together at approximately 7PM, accompanied by a "spectacular" fireworks display.

If you're in the area and would like to witness this historic cruising event, Cunard recommends the following vantage points:

• Battery Park: On the southern shoreline of Manhattan, www.thebattery.org
  Map link: http://www.bpcparks.org/bpcp/map/map.php


• Robert F. Wagner Jr. Park: Overlooking the Hudson River with great views of the Statue of Liberty
  Getting there: Just south of the Museum of Jewish Heritage. By subway: 4 or 5 to Bowling Green, or N or R to Whitehall.


• The Esplanade: Running the entire length of Battery Park City, along the Hudson River from Stuyvesant High School on the north end all the way south to Battery Park


• Hudson River Park: 550 acre park extends for five miles along the Manhattan shoreline from Battery Place to West 59th Street.

Dubai Building Second Cruise Terminal

Huh? Where you may ask? Why should I care?

Dubai, in the United Arab Emirates, is one of the fastest-growing travel destinations in the world. Most travelers come from Europe, not from America, but this is likely to change as this destination grows and matures and Americans look for new destinations.

As a cruise port, Dubai is relatively new. However, 2 years ago, Costa announced they were going to base a ship there (marketed to Europeans) in the winter months. It was a huge success, quickly selling out all its sailings. A second ship was added for this year and it's proving to be just as popular. It's expected that 165,000 passengers will sail through Dubai this season, and that number is expected to grow to 350,000 by the 2010 season.

Why is this important to you? It's another example of the growing importance of the European cruise market. More and more cruise line resources are going to serve this market, and it's expanding the areas of the world where you can cruise. While not many Americans are yet exploring these areas in the winter, I expect that to change over the next few years. In addition, expect to see a growing percentage of the newbuilds going to the European brands instead of the US market.

Finally, if you thought Dubai sounded familiar, this is where, after November 2008, you will have to go to see the Queen Elizabeth II. One mega resort there has purchased her to be a permanent attraction.

There's big money in Dubai, as they seek to diversify beyond oil revenue, and are intentionally growing their tourist base. Amazing hotels, theme parks and other attractions (including casinos) are being built. Keep an eye on it for the future!

Holland America Heads Down Under

HAL returns to their popular Australia and New Zealand itineraries in 2009, this time with the Amsterdam.

Starting with a 67-day voyage to the South Pacific, Australia and New Zealand, this "Grand Voyage" departs Sept. 26, 2009, from Seattle, and sails westward to Papeete, Tahiti; Bora Bora; Pago Pago, Samoa; Port-Vila, Vanuatu; Cairns and Sydney, Australia; Christchurch, Napier and Tauranga, New Zealand; Hawaii; and Los Angeles.

Highlights include scenic cruising through New Zealand's Milford Sound, a 12-mile long incision through 5,000-foot hillsides, and Fiordland National Park, a UNESCO World Heritage Site. The voyage also offers more than 20 relaxing days at sea. Holland America Line offers departures from Seattle, Vancouver or Los Angeles, and segments from 31 to 36 days. Reservations are now open. Early-booking bonus amenities for full-cruise guests include airfare, prepaid hotel service charges, shipboard credit, luggage delivery service and limousine transfers when booking select stateroom categories; amenities vary by cruise and booking date. Cruise fares start at $11,399 per person, double occupancy, for the entire 67-day cruise. Taxes and fuel supplement are additional.

For those wishing to cruise in Australia and New Zealand, but who want to avoid long flights, this extended voyage is just the ticket!

Now It's Mexico's Turn to Take A Bite

Mexico has approved a 56 Peso (approximately $5) head tax on cruise passengers, effective July 1, 2008. Several ports, including the struggling and rebuilding port of Costa Maya, opposed the tax.

The tax will be distributed 95% to municipalities, 5% to the National Institute of Migration. I'm guessing that's their immigration department which handles the paperwork for the ships when they come into port.

Several ports in the Caribbean have toyed with instituting large head taxes on cruise passengers. Hopefully this fairly small tax won't be the first of many increases.

More Fuel Surcharges

Oceania and Regent Seven Seas have both added new fuel surcharges for their passengers. Oceania passengers will be assessed $7/person per day effective December 1 for sailings which are not paid in full as of that date and all new bookings. Regent's surcharge is $7.50/person per day also effective for new and unpaid bookings as of December 1, 2007.

I believe it's only a matter of time before the RCI brands (Celebrity, Azamara and Royal Caribbean) announce similar surcharges.

Explorer of the Seas - Hurricane Noel Itinerary Update

Royal Caribbean International continues to closely monitor the aftermath of Hurricane Noel to ensure our guests enjoy safe and comfortable cruises, and to make certain our ships steer clear of the storm.

The safety of our guests and crew is always the foremost concern of Royal Caribbean International.

Given Hurricane Noel's impact, Royal Caribbean is providing the following guidance:

Ships sailing from Cape Liberty Cruise Port
(Bayonne, New Jersey)

Explorer of the Seas: Due to wind and sea conditions created by Hurricane Noel, Explorer of the Seas was forced to reduce its speed while returning to Cape Liberty. The ship will now arrive in Cape Liberty, at approximately 3 p.m. Sunday. Guests embarking on Sunday's sailing are asked to arrive at the port no earlier than 4 p.m. The ship's next itinerary will not be impacted.

At this time, no other Royal Caribbean International itineraries are being adversely impacted by tropical weather. Royal Caribbean will continue to closely monitor weather conditions and update this information at 8 p.m. today.

Welcome to CruiseResource News Blog!

Welcome to the new CruiseResource.com and SinglesCruiseResource.com blog! We will be using this format to allow us to give you more timely information on news, upcoming promotions and other information which affects you as cruisers and frequent travelers. The weekly specials newsletters will continue to go out, including specific pricing, as many lines will not allow certain specials to be posted on the web, but this blog will allow the newsletter to go out with better regularity while I'm traveling, and will also give you advance information on special sales I can offer to you between newsletters.

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Glad you're here! Email me at amber@cruiseresource.com with any comments or questions you have.

-Amber Blecker, ACC
CruiseResource.com and SinglesCruiseResource.com
Cruises Inc.